Royal Fold Service Terms

1. Services Provided

Royal Fold provides residential pickup, wash, dry, fold, and delivery services for standard everyday household laundry.

Our standard service is intended for items such as clothing, towels, sheets, and similar machine-washable household laundry.

Royal Fold does not currently provide dry cleaning, ironing, steaming, alterations, hand washing, hang drying, specialty stain treatments, garment repairs, or other specialty-care services.
 

We do not accept oversized or specialty items including, but not limited to:

• Large comforters

• Heavy or oversized blankets

• Rugs or mats

• Pet beds

• Shoes

• Leather or suede items

• Large pillows

• Commercial-sized linens

• Large-scale commercial laundry

• Items labeled “dry clean only”

• Items requiring specialty washing or drying instructions
   

Royal Fold reserves the right to decline any item that we determine cannot be safely processed through our standard wash, dry, and fold service.
 

2. Pricing & Minimum Order

Royal Fold wash, dry, and fold service is $2.10 per pound with a 20-pound minimum.

The minimum charge for each order is therefore $42.00, even if the total laundry weight is less than 20 pounds.

The $42 minimum payment is collected when the order is placed or confirmed.

Laundry is weighed after pickup. If the order weighs more than 20 pounds, the additional weight will be charged at $2.10 per pound.

Any additional balance must be paid after the final weight is determined and before the completed order is delivered.
 

3. Payment Authorization

By submitting an order, you authorize Royal Fold to collect the applicable minimum order charge and any additional charges associated with the final weight of your laundry or other agreed-upon services.

Orders with an unpaid balance may be held until payment is completed.
 

4. Pickup & Delivery

Customers are responsible for providing accurate pickup and delivery information and ensuring that laundry is accessible during the selected pickup window.

Laundry should be securely bagged before pickup unless otherwise instructed by Royal Fold.

Customers should provide any necessary gate codes, entry instructions, or other information needed to safely complete pickup and delivery.

Royal Fold is not responsible for delays caused by incorrect addresses, inaccessible properties, weather, road conditions, customer availability, or circumstances outside our reasonable control.

Pickup and delivery times are estimated and are not guaranteed to an exact minute.
 

5. Laundry Instructions

Customers are responsible for providing accurate information about detergent preferences, allergies, sensitivities, or washing instructions when scheduling an order.

Items requiring different wash instructions should be placed in separate bags and clearly identified.

Royal Fold will make reasonable efforts to follow customer instructions. However, we cannot guarantee special treatment for items requiring care beyond our standard wash, dry, and fold process.
 

6. Customer Responsibility for Garment Care

Before submitting laundry, customers should review garment care labels and remove any item that should not be machine washed or dried.

By including an item in a Royal Fold laundry order, the customer represents that the item is suitable for standard machine washing and drying unless specific instructions have been provided and accepted by Royal Fold.

Royal Fold is not responsible for normal wear and tear or damage resulting from manufacturer defects, weak fabric, pre-existing damage, improper care labeling, shrinkage, fading, color bleeding, decorative elements, loose buttons, zippers, or other garment characteristics that may react to normal laundering.
 

7. Stains

Royal Fold provides standard laundering and does not currently offer professional stain-removal services.

While normal washing may reduce or remove some stains, Royal Fold does not guarantee stain removal.

Customers should not submit garments requiring specialized stain treatment unless they understand that the item will receive only our standard laundering process.
 

8. Pockets & Personal Items

Customers are responsible for checking and emptying all pockets before laundry is picked up.

Royal Fold is not responsible for money, jewelry, electronics, pens, cosmetics, keys, documents, or other personal property left inside clothing or laundry bags.

Items left in pockets may also damage other garments during washing or drying. Royal Fold is not responsible for damage caused by objects left inside a customer's laundry.
 

9. Heavily Soiled or Unsafe Items

For the safety of our laundry professionals, Royal Fold may refuse laundry that contains hazardous or unsanitary materials.

This may include laundry contaminated with excessive bodily fluids, chemicals, oils, pesticides, hazardous substances, pests, mold, or other materials that may present a health or safety concern.

If such items are discovered after pickup, the order may be returned without processing.
 

10. Lost or Damaged Items

Royal Fold takes reasonable care when handling customer laundry.

However, laundering naturally involves some risk of loss, fading, shrinkage, wear, or damage.

Customers should not submit highly valuable, sentimental, irreplaceable, designer, vintage, or specialty-care garments through standard wash, dry, and fold service.

Any concern regarding a missing or damaged item should be reported to Royal Fold as soon as possible after delivery.

Royal Fold may request photographs, receipts, proof of purchase, or other information when reviewing a claim.

Any reimbursement approved by Royal Fold will be based on the reasonable current value of the item rather than its original purchase price or sentimental value.
 

11. Independent Laundry Professionals

Royal Fold may work with independent laundry professionals or service providers to complete washing, drying, folding, pickup, or delivery services.

Royal Fold coordinates the customer experience, scheduling, payment, and service standards while approved service providers may assist in fulfilling individual orders.
 

12. Cancellations & Missed Pickups

Customers should cancel or reschedule pickups as early as possible.

Repeated missed pickups, inaccessible laundry, or last-minute cancellations may result in a cancellation or rescheduling fee.

If Royal Fold has already collected or begun processing an order, payments for services already performed may be non-refundable.
 

13. Delivery of Completed Laundry

Customers are responsible for ensuring that completed laundry can be safely delivered to the requested location.

Once an order has been delivered according to the customer's instructions, Royal Fold is not responsible for theft, weather exposure, animals, or other damage occurring after delivery.
 

14. Service Availability

Royal Fold may establish or modify service areas, pickup schedules, turnaround times, order limits, and availability as the business grows.

We reserve the right to decline or discontinue service when necessary for operational, safety, payment, or service-quality reasons.
 

15. Changes to Pricing or Terms

Royal Fold may update pricing, policies, or these Service Terms from time to time.

The pricing and terms presented at the time an order is submitted will generally apply to that order.

Continued use of Royal Fold after updated terms are posted constitutes acceptance of those updated terms.
 

16. Contact

Questions about an order or these Service Terms may be submitted through royalfoldservices.com.

 

By scheduling a Royal Fold pickup, I acknowledge that I have reviewed and agree to these Service Terms.