Royal Fold respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, schedule a pickup, make a payment, communicate with us, or use Royal Fold services, and how that information may be used.

By using our website or services, you acknowledge the practices described in this Privacy Policy.
 

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name

• Phone number

• Email address

• Pickup and delivery address

• Pickup and delivery instructions

• Gate codes or access instructions you choose to provide

• Requested pickup dates or time windows

• Laundry quantity or estimated number of bags

• Detergent and fragrance preferences

• Laundry-care instructions

• Allergy or sensitivity information you voluntarily provide for purposes of processing your laundry

• Communications you send to Royal Fold

• Order history and service information

• Payment and transaction information

• Feedback, reviews, or other information you choose to provide

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, general website activity, and similar information collected through cookies or website analytics tools.
 

2. How We Collect Information

We may collect personal information when you:

• Schedule a laundry pickup

• Complete a form on our website

• Make a payment

• Contact us by phone, text, email, website form, or another communication method

• Request customer support

• Provide special laundry instructions

• Subscribe to updates or promotional communications

• Participate in a promotion or offer

• Leave feedback or a review

• Otherwise interact with Royal Fold

Certain website information may also be collected automatically through cookies and similar technologies.
 

3. How We Use Your Information

Royal Fold may use your information to:

• Schedule and coordinate pickups and deliveries

• Process and fulfill laundry orders

• Provide laundry professionals with the information necessary to complete your order

• Follow detergent, fragrance, allergy, sensitivity, or other service instructions

• Calculate order weight and final pricing

• Process payments

• Communicate with you about your pickup, order, payment, or delivery

• Respond to questions or customer-service requests

• Maintain records of orders and transactions

• Improve our services and customer experience

• Operate and improve our website

• Prevent fraud, misuse, or security concerns

• Send marketing or promotional communications when permitted

• Comply with applicable legal requirements

We aim to collect and use only the information reasonably necessary to operate Royal Fold and provide our services.
 

4. Payment Information

Royal Fold may use third-party payment processors to securely process customer payments.

Depending on the payment method used, payment providers may collect information such as your card number, billing address, or other payment credentials directly.

Royal Fold does not need to independently store your complete credit or debit card number when payment information is processed through an authorized third-party payment provider.

Payment providers process information according to their own privacy policies and security practices.
 

5. Laundry Professionals & Service Providers

Royal Fold may work with independent laundry professionals, drivers, contractors, technology providers, payment processors, website providers, or other service providers to operate our business and complete customer orders.

We may provide these individuals or companies with information that is reasonably necessary for them to perform their role.

For example, an assigned laundry professional may receive information such as:

• Your laundry-care instructions

• Detergent preferences

• Relevant fragrance or sensitivity instructions

• Order details

A pickup or delivery provider may receive information such as:

• Your name

• Pickup or delivery address

• Phone number when necessary

• Delivery instructions

• Gate or access information

Service providers are expected to use customer information only as reasonably necessary to perform the services for which the information was provided.
 

6. Sensitive Laundry Instructions

Customers may voluntarily provide information regarding detergent allergies, skin sensitivities, fragrance sensitivities, or similar concerns so that Royal Fold can follow appropriate laundry instructions.

Please provide only information that is necessary for us to complete your laundry service.

Information of this nature will be used primarily for fulfilling your order and may be shared with the laundry professional assigned to process your laundry when necessary.

Royal Fold does not request medical records or detailed medical information.
 

7. Website Hosting

The Royal Fold website may be hosted through Wix.com and may use Wix tools for website hosting, forms, scheduling, customer communication, analytics, or payments.

Information submitted through the website may therefore be processed or stored using Wix systems or other third-party services integrated with the website.

Those providers maintain their own privacy and data-handling practices.
 

8. Cookies & Website Analytics

Our website may use cookies and similar technologies.

Cookies are small data files used by websites to perform functions such as remembering preferences, operating website features, understanding how visitors interact with a website, and measuring site performance.

Cookies used on our website may include:

Essential Cookies
Necessary for the website and certain features to function properly.

Functional Cookies
Used to remember selections or improve website functionality.

Analytics Cookies
Used to understand website traffic and how visitors interact with our site.

Marketing Cookies
If enabled, these may be used to measure advertising or provide more relevant marketing.

Where required or enabled, visitors may be presented with options to manage non-essential cookies.

You may also be able to control cookies through your browser settings.
 

9. How We Share Information

Royal Fold may share personal information when reasonably necessary to:

• Fulfill your laundry order

• Coordinate pickup and delivery

• Process payments

• Operate our website

• Provide customer support

• Work with service providers

• Protect Royal Fold, our customers, or others from fraud or harmful activity

• Respond to valid legal requests

• Comply with applicable laws or regulations

Royal Fold does not intend to make customer personal information available to unrelated third parties simply for their independent use.

If our data practices materially change, this Privacy Policy may be updated accordingly.
 

10. Communications

Royal Fold may contact you regarding your order through methods including:

• Text message

• Telephone

• Email

• Website notifications or forms

Service-related communications may include pickup confirmations, delivery information, payment requests, order updates, or customer-service messages.

If you separately agree to receive promotional messages, we may also send information regarding Royal Fold promotions, new services, discounts, or other updates.

You may request to stop receiving promotional communications at any time.

Please note that opting out of marketing communications does not prevent us from sending necessary messages regarding an active order or transaction.
 

11. Data Retention

Royal Fold may retain customer and transaction information for as long as reasonably necessary to:

• Provide services

• Maintain business and transaction records

• Resolve customer concerns

• Prevent fraud or misuse

• Meet accounting, tax, insurance, or legal obligations

Information that is no longer reasonably needed may be deleted, anonymized, or otherwise disposed of when appropriate.
 

12. Protecting Your Information

Royal Fold takes reasonable administrative, technical, and operational measures intended to protect customer information from unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or online payment method can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through website forms, text messages, or email.
 

13. Your Information & Privacy Requests

You may contact Royal Fold to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate contact information

• Update your information

• Delete certain information when appropriate

• Stop certain promotional communications

Some information may need to be retained when reasonably necessary to complete an active order, document a transaction, resolve a dispute, prevent fraud, or comply with legal or business recordkeeping requirements.

Privacy requests may be submitted through royalfoldservices.com.

We may need to verify your identity before completing certain requests.
 

14. Children's Privacy

Royal Fold services are intended for adults who are able to schedule and pay for laundry services.

We do not knowingly seek to collect personal information directly from children under 18 through our website.

If we learn that personal information from a child was submitted without appropriate authorization, we may take reasonable steps to remove it.
 

15. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites, payment providers, social-media platforms, or other online services.

Royal Fold is not responsible for the privacy practices of third-party companies. When you interact with another company's website or service, its own privacy policy may apply.
 

16. Business Changes

If Royal Fold is reorganized, sold, merged, or transferred as part of a business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy requirements.
 

17. Changes to This Privacy Policy

Royal Fold may update this Privacy Policy as our services, website features, technology, or legal obligations change.

When material updates are made, the revised Privacy Policy will be posted on our website with an updated effective date.

Continued use of our website or services after an updated policy is posted constitutes acknowledgment of the revised policy.
 

18. Contact Us

For questions about this Privacy Policy or how Royal Fold handles personal information, please contact us through:

royalfoldservices.com

Royal Fold
Laundry off your list. Royal treatment included.